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Privacy at mafia88 — Your Account, Your Control

When you open an account with us, your personal details stay encrypted and separate from our live-table operations.

Encryption on every loginNo sharing without your consentData request in 48 hours
mafia88 Privacy at mafia88 — Your Account, Your Control
REACH US ANYTIME

Privacy Questions — How to Contact Us

Team online

Live Chat

Open a ticket in-account under Settings > Privacy Requests, or message our team via the chat widget. Response within 4 business hours on weekdays, 24 hours weekends.

Email Support

Send data access or deletion requests to [email protected] with your account ID. We'll confirm receipt and reply within 48 hours with next steps.

Account Settings

Log in and go to Profile > Privacy Controls to update email, phone, or review your stored payment methods and login history instantly.

HOW WE SECURE YOU

Data Security, Cookies and Your Rights

Encrypted Passwords

Your login credentials are hashed with SHA-256 and never stored in plain text. When you reset your password via email, the link expires after one hour.

Session Cookies

We use session cookies to keep you logged in across the lobby. Functional cookies track your last-played games and preferred payment method so you don't re-enter it each time.

Payment Data Isolation

DANA, OVO, GoPay and QRIS details are encrypted and stored separately from your profile. We never log your full card or bank-account number.

Withdrawal Verification

When you request a payout, we verify your identity by matching your registered email and phone. You'll receive an OTP to confirm the withdrawal address.

Data Portability

Request a copy of all your personal data in CSV format by emailing [email protected]. You'll receive the file within 5 business days.

Account Deletion

Close your account in Settings > Account > Close Account. We'll delete your profile after 12 months of inactivity, where local law permits.

What Players Ask About Privacy

Yes. Log into your account, go to Settings > Profile, and update your email or phone. Verify the new email within 24 hours via the confirmation link. We'll keep the old contact on file for 30 days in case you need to revert.

Active accounts retain full payment history as long as the account exists. Once you close your account, we keep transaction records for 12 months for audit and withdrawal verification, then delete them. Your DANA, OVO, GoPay and QRIS identifiers are not retained after deletion.

No. We send only your user ID and game session token to live-table and slot providers. Your name, email and payment details remain on mafia88's servers and are never passed to third-party studios.

Request a password reset via the login page. We'll email a link that expires in one hour. If you believe someone logged in without permission, contact support immediately at [email protected] and we'll flag your account and review login logs.

Absolutely. Email [email protected] with your account ID and request a data export. We'll send you a CSV file containing your profile, payment history, game sessions and contact records within 5 business days.

Session cookies are required to keep you logged in and play live tables or slots. You can disable non-essential tracking cookies in your browser settings without losing account access. Functional cookies store your last-used payment method to speed up future deposits.

All payment rails are encrypted end-to-end. QRIS transactions are logged separately from your profile and verified via OTP before any withdrawal. GoPay details follow the same protocol — we store only the transaction ID, not your linked account.